Delivery Charges



Delivery areas
The website currently calculates delivery charges for the UK only, but we do deliver throughout Europe. If there's no suitable delivery option displayed upon checkout, please contact us to calculate the delivery cost for your approval.


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Delivery charges
Please use the "shipping estimator" function in your shopping basket, or contact us.


Estimated shipping time
We normally send goods within two business days of payment.


Cancellation, Returns and Refunds
Special order items that have been specially ordered, sourced or manufactured for you are exempt from this cancellation and returns policy. (Note most thermal stores are considered special order items)

You may return goods for any reason within 14 days of receiving them, and we will refund the purchase price in full minus delivery charges, as long as the goods are undamaged, still in the original undamaged packaging and are suitable for resale.
Goods returned within 14 days which are damaged, dirty or have damaged packaging may be eligible for a partial refund at our discretion and up to a maximum 80% of the purchase price depending on their condition.

All goods must be returned at your cost and your risk, unless they were delivered in a faulty or damaged condition.

Goods may not be returned for any reason after 14 days from receipt unless they were delivered in a faulty condition.  Goods which are returned due to being delivered in a faulty condition will be either replaced or refunded, at our discretion.

We will not replace or refund faulty goods until those goods are returned to us, or until we have authorised you to dispose of those good in some other way.

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